Snyk Status

Degradation of Weekly Tests

Monitoring - Our engineers have applied a fix to address the problems encountered with our weekly tests. To prevent any additional disruptions, we have decided not to re-run the missed weekly tests from the 28th of November. The missed tests will be covered during the weekly scheduled run tomorrow (5th December).

We will continue monitoring to ensure there are no further issues during tomorrow's scheduled run.
Dec 04, 2024 - 10:13 UTC

Investigating - Our engineers have discovered that the weekly tests are currently experiencing degradation, impacting a small percentage of customer projects.

Customers within our app.snyk.io environment may notice that the scheduled weekly testing has not been completed for their projects.

The Snyk Incident Response has been invoked, and our Engineers are investigating.
Nov 28, 2024 - 16:37 UTC

SNYK-US-01 (app.snyk.io) Operational

Snyk AppRisk Operational

Snyk Code Operational

Snyk Container Operational

Snyk IaC Operational

Snyk Open Source Operational

Snyk Learn Operational

SNYK-US-02 (app.us.snyk.io) Operational

Snyk AppRisk Operational

Snyk Code Operational

Snyk Container Operational

Snyk IaC Operational

Snyk Open Source Operational

Snyk Learn Operational

SNYK-EU-01 (app.eu.snyk.io) Operational

Snyk AppRisk Operational

Snyk Code Operational

Snyk Container Operational

Snyk IaC Operational

Snyk Open Source Operational

Snyk Learn Operational

SNYK-AU-01 (app.au.snyk.io) Operational

Snyk AppRisk Operational

Snyk Code Operational

Snyk Container Operational

Snyk IaC Operational

Snyk Open Source Operational

Snyk Learn Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 4, 2024

Degraded Container Scan Performance in SNYK-AU

Resolved - Our engineers have identified and implemented a fix that has proven successful.

The Snyk Incident Response has now been stood down.
Dec 4, 08:00 UTC

Monitoring - Snyk Technical Teams have taken steps to mitigate the issue and are monitoring to ensure no further issues are observed.
Dec 2, 21:54 UTC

Identified - Snyk Technical Teams have identified the cause of the intermittent errors and failures observed in our AU environment and are taking steps to mitigate it.
Dec 2, 15:56 UTC

Investigating - We have identified that some customers may experience intermittent errors or failures in our AU environment. The Snyk incident response process is now in flight and technical teams are investigating the cause.
Dec 2, 13:25 UTC

Dec 3, 2024

No incidents reported.

Dec 2, 2024

Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024

No incidents reported.

Nov 28, 2024

Snyk v1 API Endpoint Degradation

Resolved - Our engineers identified a performance issue with our v1 API endpoint between 9:30 and 10:30 UTC.

During this period, customers may have experienced latency and/or timeouts with the v1 API endpoint.

A fix was implemented by our Engineers to restore normal service.
Nov 28, 15:51 UTC

Nov 27, 2024

AppRisk UI Failed to Load

Resolved - We identified an issue which affected the AppRisk UI between 12:45 and 13:26 UTC.

Customers using app.eu.snyk.io, app.us.snyk.io and app.au.snyk.io may have observed that the AppRisk UI had failed to load between these times.

Our Engineers implemented a fix to restore the UI's functionality.
Nov 27, 15:12 UTC

Nov 26, 2024

No incidents reported.

Nov 25, 2024

No incidents reported.

Nov 24, 2024

No incidents reported.

Nov 23, 2024

All environments: DB Maintenance

Completed - We’re pleased to announce that today’s planned maintenance activity is now complete and all services are back online. Thank you for your patience.
Nov 23, 18:18 UTC

Update - We are now ending the planned maintenance for all Snyk environments except SNYK-US-01 (app.snyk.io) where verification is ongoing.
Nov 23, 17:50 UTC

Verifying - Interim update 3: we continue to make progress and we are now verifying everything has completed successfully.
Nov 23, 16:59 UTC

Update - Interim Update 2: We are now about 2/3 complete with the scheduled work and we have started verification of those steps. The remaining tasks are running a few minutes behind schedule and we will update further within the next 30 minutes. Thank you for your patience.
Nov 23, 16:33 UTC

Update - Interim update 1: Maintenance is now underway. We are on-time and proceeding according to plan. We will post further updates here as the work progresses.
Nov 23, 15:16 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 15:00 UTC

Update - We’re about to commence scheduled maintenance. During this time, Snyk will be completely unavailable for all customers. We anticipate the maintenance will last around 2 hours.

During this time, customers using PR checks, CLI, API, and UI in https://app.snyk.io, https://app.eu.snyk.io, https://app.au.snyk.io and Private Cloud environments will be impacted.

Regular updates will be posted here during the maintenance, and afterwards to confirm completion.
Nov 23, 14:47 UTC

Scheduled - During this time, Snyk will be entirely unavailable for all customers for approximately 2 hours.
Customers using PR checks, CLI, API, and UI in https://app.snyk.io, https://app.eu.snyk.io, https://app.au.snyk.io and Private Cloud environments will be impacted.
Further updates will be posted as the maintenance is carried out and when the work has been completed.
Nov 5, 12:18 UTC

Nov 22, 2024

Snyk CLI Degradation

Resolved - Snyk has monitored and has confirmed the incident is now fully resolved. The incident response has now been stood down.
Nov 22, 17:06 UTC

Monitoring - Our Engineers have implemented a fix, and initial signs are positive.

We are now monitoring to ensure the incident is fully resolved.
Nov 21, 15:51 UTC

Identified - Our Engineers have pinpointed the root cause of the problem and are currently developing a solution.

We will share another update soon after the fix has been implemented.
Nov 21, 15:13 UTC

Investigating - Our engineers have detected a degradation in the performance of our CLI, affecting customers utilising the Snyk Code CLI Upload feature.

Customers might notice that new issues are being duplicated in successive tests.

The Snyk Incident Response has been invoked, and our engineers are currently investigating the matter.
Nov 21, 14:17 UTC

Bitbucket Server tests failing in some circumstances

Resolved - This incident has been resolved.
Nov 22, 07:34 UTC

Update - Bitbucket-Server imported projects failed to be tested.

We discovered an issue that affected a small subset of tests.
For organisations using Bitbucket Server, any test types for projects in subdirectories were discovered to have been failing. This did not affect customers where git cloning (Workspaces) is enabled and supported by the SCM.

The problem started on the 15th of November, and our engineers deployed a fix to address the issue at 08:15 UTC November 21st.
Nov 21, 23:19 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 21, 23:08 UTC

Nov 21, 2024

Snyk Code PR checks are degraded

Resolved - Our Engineers have implemented a fix and we are no longer observing degraded PR checks.

The Snyk Incident Response has been stood down.
Nov 21, 13:57 UTC

Identified - Our Engineers have identified that Snyk Code PR checks are not running for unmonitored target branches. Pull requests merging into a monitored branch are not affected.

The cause of the issue is known and our Engineers are working to release a fix.
Nov 21, 11:23 UTC

Nov 20, 2024

No incidents reported.