Elevated import error rates

Incident Report for Snyk

Resolved

This incident has been resolved.
Posted Apr 26, 2023 - 12:51 UTC

Update

We have verified the fix has resolved the remaining errors. The imports should be working as expected for all
Posted Apr 26, 2023 - 12:50 UTC

Update

We believe we have identified the reason for the remaining failures and are implementing a fix.
Posted Apr 26, 2023 - 12:38 UTC

Update

The current fix partially fixes the issue, we are continuing to investigate to address fully. Some users will start seeing successful imports which previously failed
Posted Apr 26, 2023 - 12:27 UTC

Update

Verifying the fix
Posted Apr 26, 2023 - 12:04 UTC

Update

Changes are now propagating to all
Posted Apr 26, 2023 - 12:03 UTC

Update

Continuing to monitor
Posted Apr 26, 2023 - 12:03 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Apr 26, 2023 - 12:03 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Apr 26, 2023 - 11:42 UTC

Update

Elevated error rates for imports via API & UI
Posted Apr 26, 2023 - 11:42 UTC

Investigating

We are currently investigating this issue.
Posted Apr 26, 2023 - 11:39 UTC