The fix has been deployed, and our Engineers have observed no further issues.
The Snyk Incident Response has now been stood down.
Posted Mar 24, 2025 - 10:23 UTC
Update
A fix has been identified; however, to prevent any further potential risk to services over the weekend, this will be deployed on Monday, March 24th.
We recognise the impact this is having and appreciate your patience while we work to resolve it.
We will keep you updated with our progress.
Posted Mar 21, 2025 - 14:29 UTC
Update
Our engineers have pinpointed the cause of the problem and are actively working on a solution.
The fix is complex, therefore, it may take a few days for this to reach the production environment.
We will keep you updated on our progress.
Posted Mar 20, 2025 - 10:33 UTC
Update
Snyk Engineers are preparing the fix. However, no timeline is available at this time. Once available, the fix will be deployed. Additional details to follow.
Posted Mar 19, 2025 - 20:46 UTC
Identified
Our Engineers have identified the root cause and are taking steps to mitigate the issue.
Posted Mar 19, 2025 - 20:16 UTC
Investigating
Snyk Engineers are investigating an issue affecting Jira ticket creation using the Jira Integration via the Snyk UI. Customers may observe "Could not get fields" error message when attempting to create Jira tickets via the UI.